Shipping policy

Shipping Policy – SRG

Last updated: October 18, 2025

At SRG, we are dedicated to delivering your shoes with care and efficiency. Please review our shipping policies below to ensure a seamless shopping experience.

🕒 Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and holidays. While we strive to dispatch orders promptly, please allow up to 5 business days for processing, especially during peak seasons.

If your order contains inaccurate or incomplete information, such as an incorrect shipping address, it may cause delays. Please double-check your details before completing your purchase.

🚚 Estimated Shipping Times

  • United States / United Kingdom / Canada: 9–14 business days

  • International: 9–20 business days (may vary depending on customs clearance)

Note: Shipping times can be affected by factors beyond our control, including customs processing, weather conditions, and public holidays. We appreciate your patience and understanding.

💌 Shipping Guarantee

We are committed to ensuring your satisfaction. If your order does not arrive within the following time frames, we will offer a free replacement or a full refund:

  • USA: 45 days

  • Canada: 45 days

  • Australia: 50 days

  • New Zealand: 50 days

  • United Kingdom: 45 days

  • Rest of the World: 50 days

🌍 International Delivery & Customs

Please be aware that international shipments may be subject to customs duties or taxes, depending on your country's regulations. These charges are the responsibility of the customer. For more information, contact your local customs office.

📬 Address Accuracy

It is crucial to provide accurate shipping information. We are not responsible for delays or lost packages due to incorrect addresses. If you need to update your shipping details, please contact us within 1 hour of placing your order. Once processing begins, we cannot guarantee changes.

🔄 Returns

By placing an order with SRG, you accept responsibility for the cost of return shipping. 

For any questions or assistance, please contact us at support@srg.com.